Privacy Policy

1. Introduction

Biloten Beauty Salon ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our salon, use our website, or engage with our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, address, phone number, and email address
• Date of birth and age
• Payment information (credit card details, billing address)
• Medical history and allergies relevant to our services
• Service preferences and treatment history
• Photos (before/after treatment photos with your consent)

2.2 Technical Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and improving our beauty services
• Scheduling and managing appointments
• Processing payments and maintaining financial records
• Communicating with you about services and promotions
• Ensuring your safety and addressing allergies or medical concerns
• Maintaining treatment records for continuity of care
• Legal compliance and business operations

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Appointment scheduling systems
• Email marketing services (with your consent)
• Website hosting and analytics

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage systems
• Regular security assessments
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

6. Cookies and Tracking Technologies

6.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us analyze website usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used for targeted advertising (with consent)

6.2 Cookie Management

You can control cookies through your browser settings or our cookie banner. Please note that disabling certain cookies may affect website functionality.

7. Your Rights and Choices

Under Canadian privacy laws, you have the following rights:

7.1 Access and Correction

You may request access to your personal information and ask us to correct any inaccuracies.

7.2 Withdrawal of Consent

You may withdraw your consent for marketing communications or certain data processing activities.

7.3 Data Portability

You may request a copy of your personal information in a commonly used format.

7.4 Deletion

You may request deletion of your personal information, subject to legal and business requirements.

8. Retention of Information

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain treatment records for continuity of care

Generally, we retain client records for 7 years after the last service date, unless longer retention is required by law.

9. Marketing Communications

With your consent, we may send you promotional emails about our services, special offers, and beauty tips. You can opt-out of marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly
• Updating your preferences in our system

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. Services for minors (16-18) require parental consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on our website and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

13. Compliance

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.